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To protect consumers in respect of credit agreements, defective products and/ or services or products that do not match the description under which they were sold there is the Consumer legislation which helps the consumer to recover financial losses due to the defect.
- * These losses could include
- * Cost involved in correspondence
- * Travel cost from going to and from the shop
- * Cost you have incurred from damages
- * Cost involved in receiving legal advice
- * Stress or Harassment
- * As well as others
Most consumers don’t know how to claim for the above mentioned instances and these are what the Consumer litigation law says you can claim for. You enter into a contract with the company or supplier when you purchase a product or service, and if that product or service is not correct, you can claim damages because they have breached the contract.
When you complain to the company sometimes you will get an apology or they just offer you your money back, but in most cases you are entitled to more. In actual situations that does not happen and most of the time the company will refuse this so you have to start court proceedings. However in some cases it so happens that a company will pay what they have to so that the matter is settled and it will be better than attending court as it will harm their reputation. It is done to keep their name out of court, but sometimes the company or the service provider will go all the way and in those cases a good consumer litigation team on your side will boost your chance of winning.